This policy applies to purchases made on the Sportsversity website or app and forms part of our Terms of Service. It does not affect your statutory rights under the Consumer Protection Act, 2019.
1. Programmes
- Full refund if you cancel within 7 days of payment or before the first live class of your batch, whichever is earlier.
- After the first live class, programme fees are non-refundable. You may request a one-time transfer to the next batch of the same programme within 30 days of your batch start date, subject to seat availability.
2. Batch changes by us
If we cancel a batch, or postpone its start by more than 30 days, you may choose a full refund or a free transfer to another batch.
3. Labs Pass
- A Labs Pass can be cancelled for a full refund within 7 days of purchase if you have completed no more than 3 attempts in pass-only labs.
- After that, the pass stays active until its end date and is not refundable. Passes do not renew automatically.
4. Coupons and scholarships
Refunds are calculated on the amount actually paid. Coupon and scholarship benefits have no cash value and are not transferable.
5. How to request
Email info@sportsversity.co from your registered email with your order ID. We acknowledge requests within 48 hours. Approved refunds are initiated within 5 working days to the original payment method through Razorpay; your bank may take a further 5 to 7 working days to credit it.
6. Failed or duplicate payments
If money is debited but your order shows as incomplete, it is usually reversed automatically by your bank or Razorpay within 5 to 7 working days. If you were charged twice for the same item, the duplicate is refunded in full.
7. Delivery of services
All services are delivered digitally. Access to your classroom or Labs Pass is activated immediately after successful payment and confirmed by email, in-app notification and push notification. Class links and schedules appear in your classroom. No physical goods are shipped.